Your satisfaction is our highest priority.

Please fully inspect your order immediately after delivery. Keep all packaging until you have completed your inspection. If your item is defective upon receipt, we will happily exchange your item, just give us a call at 888-GET-RACY or send us an email at info@racy.com to make us aware of the situation.

****From October 1st to November 30th, we will not accept returns of costumes. Exchanges of new, unworn costumes can be made for the same costume in a different size. Please contact customer service for assistance in exchanging your costume for a different size.

If you are not satisfied with your purchase, you have 60 days from the date of receiving your order to exchange or return the item(s) provided the item(s) have been unopened, unused, unworn, unwashed, with all of the manufacturer's packaging and tagging still on the product. Items that are returned in an opened or used condition will be destroyed and no credit will be issued.

All products returned, following the guidelines above, are eligible for a refund. We will credit the total purchase price, less any shipping fees. If you received free shipping on your order your refund will be less $6.95 if your remaining order balance is below $59. The customer will be responsible for any return shipping costs. All returns will be completely inspected prior to issuing any credit.

All return shipments require authorization. Please contact us prior to sending your item back. Items received without prior authorization will be destroyed and no credit will be issued. Include with your return a copy of your packing slip along with the reason for your return and if you would like a credit or an exchange.

Please send items for Return or Exchange to:
Racy Inc
Attn Returns
2325 W Midway Blvd
Broomfield, CO 80020

Returns/exchanges will be processed within 15 business days.